Our Order / Reorder Process has been streamlined to give you the best price possible and at the same time giving additional security to your online ordering. Online ordering made easy with a common sense approach, every online option is a question and for every question we give the answer. Example: Consecutive Numbering ? > the answer is your starting number. We offer 2 types of orders 1) Reorder with this company and 2) New Order. Note: Reorders with changes are New Orders. Please follow the online steps below for a successful order. “Our prices reflect you’re not paying for those who haven’t.”
No account / login necessary: However, no account / orders not placed at the same login for every order, are not eligible for reorder discounts nor able to see/receive order status. When logging in / creating an account / placing all orders using the same login is how we locate your imprint to receive the reorder discount, follow this process or all orders are new orders.
Privacy and Security: For your privacy and security reasons we do not retain credit card, login / password information.
Order comments: Can be seen via your online receipt and at login when clicking on (View Details). Order comment takes place after the order has been received and only if additional information is needed to process your order. You will know when this takes place, we will send you 3 online receipts back to back or the order will be declined/voided/refunded to get your attention.
How to receive reorder discounts and see order status: 1) LOGIN or Create Account. 2) Place all orders using the same login/account. 3) Following 1 and 2 will create your order history, this is how we locate your imprint to receive the reorder discount. Note: 4) Wanting to continue receiving the reorder discount or using multiple email addresses/accounts keep track, "if the order is not in your history profile it is not eligible for the reorder discount", these are new orders, make all changes to existing accounts / login to retain order history discounts.
Reorders with this company: You are required to locate the last box from our company > If consecutive numbering is applicable your starting number should be the same as the attached sample or no more than one numeral off from the attached sample. > Take the last printed sample from that box and follow these steps. Choose > My Imprint Choice - 1) Reorder with this company - Print my personalization as attached sample. This procedure adds additional security to online ordering and helps prevent unauthorized purchases, that last printed sample should only be at the hands of the authorized person (cumbersome but effective).
Additional: This sample must be in PDF format > "Front side only" > No reorder forms as this is being phased out. This sample must be free and clean of any messages etc. The full/entire sample is required > left to right - top to bottom > not just the imprint > we need to see the entire sheet and do not provide the same sample for every reorder as your imprint is update frequently. (this sample is used to locate your company imprint, logo etc).
New Orders (reorders with changes are new orders): Choose - My Imprint Choice - 2) New Order - Omit the sample - Complete Step 2, omit the sample as it may contradict your imprint instructions, do not leave text areas blank, use the word NONE. For every online option is a question and for every question we give the answer, make your selection accordingly to complete the order process. Example: Consecutive Numbering ? > the answer is your starting number. Online ordering made easy with a common sense approach.
NOTE: If a logo is required - then include the logo with the order, using the logo option. (remember this is a new order).
When Applicable and only offered on selected items: Choose - My Imprint Choice - 3) Omit the sample - My Attached Company Logo/Art is my complete imprint, then attach company logo/art, using the logo option.
Reasons for declined/voided/refunded orders: Reorders: Reference above > How to receive reorder discounts & Reorders with this company. New Orders: Reference above > New Orders (reorders with changes are new orders).
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